A transaction is declined for a number of reasons listed below:
Inactive Debit Card: Your Debit Card must be active to allow transactions. See how to activate your card...
Card Locked: Transactions will be declined when the card is locked. See how to check and unlock your card...
Lost or Stolen Card: Transactions will be declined if you reported your Debit Card lost or stolen.
Expired Card: Transactions will be declined if your card has expired. You can order a replacement card...
Insufficient Funds: If the transaction amount exceeds the balance available in your Spending account, this transaction will be declined.
Exceeded Limits: Your transactions can decline when you exceed the spending or withdrawal limit on your Spending account. See limits on your Spending account
Incorrect PIN: Your transactions will be declined if you entered an invalid PIN. See how to reset your PIN
Invalid Card Information: Your transaction will be declined if you enter an incorrect card number (PAN), CVV or expiration date. Check your virtual card information in the app or on your physical card
Incorrect Billing Address: A wrong billing address will cause the transaction to be declined.
Suspected Fraud: Our fraud detection might block certain suspect transactions. Please contact customer support at (833) 954-0801 to inquire about information about a declined transaction.